Effective Date: 2021

At Asson Agency, we are committed to delivering exceptional digital marketing services to our clients. This Refund and Returns Policy outlines the terms under which refunds may be provided. Please read this policy carefully before purchasing our services.

1. General Policy

Due to the nature of digital marketing services, which involve personalized strategies, extensive planning, and resource allocation, all purchases are final, and no refunds will be issued once work has commenced or services have been delivered.

However, under specific circumstances outlined below, refunds may be considered.

2. Eligibility for Refunds

Refund requests will only be considered in the following scenarios:

  • Non-Delivery of Services: If no work has been initiated within 14 business days of payment, you may request a full refund.
  • Failure to Meet Agreed Deliverables: If we fail to deliver services as outlined in the agreed-upon contract or scope of work, you may request a partial or full refund, depending on the extent of the unmet deliverables.

3. Non-Refundable Circumstances

Refunds will not be provided under the following circumstances:

  • Change of mind after the service has commenced.
  • Dissatisfaction with outcomes due to external factors beyond our control (e.g., market conditions, search engine algorithm changes, etc.).
  • Delays or disruptions caused by the client, such as lack of communication or failure to provide required information.

4. Refund Request Process

To request a refund, follow these steps:

  1. Submit a Written Request: Send an email to contact@assonagency.com with the subject line “Refund Request.” Include your name, contact information, order details, and the reason for your refund request.
  2. Review Period: We will review your request within 7 business days and may contact you for additional information.
  3. Decision Notification: You will receive a written response via email regarding the approval or denial of your refund request.

5. Refund Timeline

If your refund request is approved, it will be processed within 14 business days. Refunds will be issued to the original payment method used during the purchase.

6. Modifications to Services

In some cases, instead of a refund, we may offer to revise or modify the services provided to address your concerns.

7. Contact Us

If you have questions about our Refund and Returns Policy, please contact us:

  • Email: contact@assonagency.com
  • Phone: +44 7451283809
  • Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ